Controlling access to a delivery

You're always in control of what a recipient can download. From the delivery details page you can revoke access to the whole delivery or to a single file, give it back at any time, and reset downloads when a recipient has used theirs up.

Revoking access to the whole delivery

Sent a delivery to the wrong address, or refunded an order? Open the delivery from your Deliveries page and click the "Revoke access" button in the Delivery access card:

The Delivery access card, with download page access granted and the Revoke access button highlighted

Confirm in the popup. The recipient can no longer access or download any content in the entire delivery. They see that access has been revoked, with a way to contact you.

If the order came through Square, you don't need to: when a Square sale is refunded or disputed, the default action is to revoke access and email you. You can change that in Settings → Refunds and disputes. See When a sale is refunded or disputed.

Revoking never deletes anything. It just stops the recipient from being able to download their delivery. You can restore access at any time.

Restoring access

To give it back, click "Restore access":

The Delivery access card after access was revoked, with the Restore access button highlighted

This restores the delivery and every file in it, including any content you revoked individually.

If the delivery is marked "Marked as spam", there's no "Restore access" button. The way back is a new email address. See When a recipient marks your email as spam.

Revoking access to one file

To prevent access to just one file in a delivery, use the controls beside that content in the 'Download page contents' section. Click "Revoke file access":

Download page contents for the Studio Starter Kit, with the Revoke file access button beside the Brand Board Template highlighted

Only that file is affected. Your recipient sees it marked "Access removed" (see If a recipient can't download a file). To give it back, click "Restore file access" in the same place:

The Studio Starter Kit on the recipient's download page, with The Freelance Handbook ready to download and the Brand Board Template marked Access removed

Resetting downloads

By default, each item of content can be downloaded up to 3 times. If a recipient has used them all, perhaps on a new computer, the file's row tells you. Click "Reset downloads" beside it:

Download page contents for the Studio Starter Kit, with the line saying the recipient has used all 3 downloads of The Freelance Handbook and its Reset downloads button both highlighted

Their downloads start again, and any time limit runs again from now.

To reset every file at once, click "Reset downloads for all files" in the Delivery access card:

The Delivery access card, with the Reset downloads for all files button highlighted

A reset doesn't change access: a revoked file stays revoked until you restore it.

The download limit and any time limit are set on your content. See Uploading your content.

Deleting a delivery

Finally, if a delivery was a mistake or just needs to be permanently removed, you can delete it. To delete a delivery, scroll to the bottom of the delivery details page and click "Delete delivery".

As this is a permanent action and cannot be reversed, you will need to type the delivery ID to confirm:

The Delete this delivery? popup, warning it cannot be undone, with the delivery ID typed in to confirm and the Delete delivery button highlighted

Once deleted, the delivery leaves your library, and the recipient can no longer download anything. However, it will still count toward your delivery total for that billing period (free if you are on Free Explore).

That's everything you can do with a delivery. Now see it from your recipient's side.

Next → What your recipient receives